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1. ISBN 0470192410 Zoom

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, 2nd Edition

Gerald J. LangleyRonald D. MoenKevin M. NolanThomas W. NolanClifford L. NormanLloyd P. Provost
2. ISBN Zoom

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance by Gerald J. Langley (2009-04-20)

Gerald J. Langley;Ronald D. Moen;Kevin M. Nolan;Thomas W. Nolan;Clifford L. Norman;Lloyd P. Provost
3. ISBN 8575911619 Zoom

Modelo de Melhoria. Uma Abordagem Prática Para Melhorar o Desempenho Organizacional (Em Portuguese do Brasil)

Kevin M. Nolan, Lloyd P. Provost, Ronald D. Moen, Thomas W. Nolan Gerald J. Langley Clifford L. Norman